SHIPPING & RETURNS POLICY
SHIPPING POLICY
Shipping Locations:
We offer shipping to all over Cyprus.
Processing Time:
Orders are typically processed within 1-2 business days, with potential for slightly longer processing times during peak seasons.
Shipping Methods:
Standard shipping usually delivers orders within 2-3 business days after processing, with delivery times varying based on location and order volume.
Shipping Fees:
Shipping fees are €3.50 for pickup from the courier and €7 for home delivery within Cyprus.
Free Shipping:
Customers can enjoy free standard shipping on orders over €50.
*Shipping options and costs are displayed at checkout.
RETURN POLICY
Returns and Exchanges:
Returns and exchanges are accepted within 7 days of delivery, provided that items are in their original condition, properly packed.
Return Process:
Customers can initiate a return or exchange by contacting your customer support team at chicvibesstore@gmail.com and following the instructions provided.
Refunds:
Upon receiving and inspecting returns, you will process refunds or exchanges promptly, issuing refunds to the original payment method.
Return Shipping:
Customers are responsible for return shipping costs, except in cases of damaged or defective items. You recommend using a trackable and insured shipping method for returns.
Damaged or Defective Items:
In cases of damaged or defective items, customers should contact us immediately with photos for resolution, including replacements or refunds.